SHIPPING

Order processing

Orders placed before 12pm AWST on a business day are usually dispatched within 1-2 business days. Orders placed after that, or on weekends and public holidays, are processed the next business day. During sale periods and holidays, processing may take a little longer.

Where we ship

We ship Australia-wide, including PO Boxes and parcel lockers. We don't currently ship internationally. Shipping costs are calculated at checkout based on your address and chosen service. Orders over $120 ship free.

Estimated delivery times (after dispatch)

• Metro: 2-5 business days
• Regional: 5-10 business days
• Remote: 10-15 business days

*These are estimates provided by our carriers, not guaranteed delivery dates.

Tracking

Once dispatched, you'll get an email with tracking details. If your order contains multiple items, they may arrive in separate parcels.

If your order is delayed or hasn't arrived

Contact us at sales@ballsnallseasonings.com.au and we'll chase it up with the carrier on your behalf. Please get in touch if your order hasn't arrived within 5 business days of the estimated delivery window. Delays can be caused by weather, peak periods or transport disruptions, and while we can't control these, we will help you resolve them.

Incorrect addresses

Please double-check your delivery address at checkout. If a parcel is returned to us due to an incorrect address or because it wasn't collected, we can re-send it at your cost.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law.